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Terms of service

Zoey New York is the brand name of Zoey New York. These Terms and Conditions govern access to and use of the website http://zoey-newyork.com/ (referred to as the "Website"), which is operated by Zoey New York, located at 1525 Melvin St, Tallahassee, FL 32301, USA. These Terms also apply to all products and services offered through the Website.

By visiting the Website or using any of the services provided, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Company name: Zoey New York
Address: 1525 Melvin St, Tallahassee, FL 32301, USA
Email: info@zoey-newyork.com

Stay inspired by the latest looks and updates from @zoeynewyork.

Browsing the Website does not require creating an account. However, completing a purchase or accessing certain features may require you to provide information and confirm your acceptance of these Terms.

Zoey New York offers fashion products through the Website. These Terms describe the relationship, rights, and responsibilities between Zoey New York and individuals who access or use the Website.

If you do not agree with these Terms, please do not access or use the Website or its services.

This Website is managed and operated by Zoey New York. The words "we," "us," and "our" refer to Zoey New York.

Any new features, tools, or services added to the Website in the future will also fall under these Terms. The most recent version of the Terms is always available on this page. Zoey New York may update or revise these Terms periodically, and such changes become effective once they are published.

Our online store is powered by Shopify Inc., which supplies the technical platform that enables our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you confirm that you have the legal capacity to enter into a binding agreement under the laws of your country, or that you have permission from a parent or legal guardian if you are a dependent minor.

You may not use the Website for unlawful activities or to violate any applicable regulations, including copyright laws.

The transmission of malicious code, viruses, or other harmful technology through the Website is strictly forbidden.

Any violation of these conditions may lead to immediate termination of access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service or access to the Website at our discretion.

You understand that certain information you submit (excluding payment information) may be transferred across different networks and adapted to meet technical requirements. Payment information is always encrypted during transmission.

You may not reproduce, duplicate, sell, or exploit any part of the Website, its services, or contact information without our written authorization.

Section titles are included for organizational purposes only and do not influence how the Terms should be interpreted.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

While we aim to present reliable and current information, we cannot guarantee that all content on the Website is fully accurate, complete, or up to date. All materials are provided for general informational purposes and should not replace professional or personalized advice.

Some content may remain available for reference even after becoming outdated. We reserve the right to modify information but are not obligated to update it regularly. It is your responsibility to review the Website for any changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Product prices may change at any time without prior notice.

Zoey New York may adjust, suspend, or discontinue any product, service, or feature of the Website whenever necessary.

We are not responsible for any modification, pricing update, suspension, or discontinuation of services.

SECTION 5 – PRODUCT INFORMATION

Certain items may only be available online through the Website and may be offered in limited quantities. Returns and exchanges are subject to the rules outlined in our Return and Refund Policy.

We make every effort to present product images and descriptions accurately. However, colors and visual details may appear differently depending on your screen or device settings.

We reserve the right to limit the sale of products to certain customers, geographic regions, or jurisdictions. Product descriptions and pricing may be modified at any time.

We do not guarantee that products or services will fully meet your individual expectations or that any identified defects will always be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We reserve the right to decline or cancel any order at our discretion. Limits may apply to purchases made by a single account, household, or order. If an order is changed or canceled, we may notify you using the contact information provided.

You agree to provide accurate and current billing and account details when placing an order.

Additional information regarding returns and refunds can be found in our Return and Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

Occasionally we may provide access to third-party tools or services. These tools are offered without monitoring, control, or input from us.

You acknowledge that such tools are provided "as is" and without warranties or guarantees. Your use of these tools is entirely at your own risk.

Before using these services, you should review the terms and policies provided by the relevant third-party providers.

Any new tools or features introduced on the Website will also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may include materials or offers from third-party sources.

External links are provided for convenience only, and we are not responsible for the content, policies, or actions of third-party websites.

We recommend reviewing the terms and privacy policies of any external site you choose to visit. Questions or concerns about third-party products should be directed to the respective provider.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you send comments, ideas, reviews, or other content to Zoey New York, you grant us permission to use, reproduce, edit, publish, or distribute those submissions without restriction.

We are not required to keep submissions confidential, provide compensation, or respond to every submission.

We reserve the right to remove any material that we consider inappropriate, unlawful, or offensive.

You confirm that any content you submit does not violate the rights of others, contain malicious software, or provide false or misleading information. Responsibility for such content remains with you.

We are not responsible for user-generated or third-party content displayed on the Website.

SECTION 10 – PERSONAL INFORMATION

Any personal information submitted through the Website is handled according to our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Website or within our services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotional details, shipping charges, delivery timelines, or availability.

We reserve the right to correct errors, update information, or cancel orders if inaccurate information is discovered, even after an order has been submitted.

Except where required by law, we are not obligated to revise or clarify information within the Service or on any related platform. A stated update date does not necessarily indicate that all information has been revised.

SECTION 12 – UNACCEPTABLE USES

In addition to other restrictions described in these Terms, the following activities are prohibited:

  • violating any applicable law or regulation
  • encouraging others to carry out unlawful acts
  • breaching international, national, or local regulations
  • infringing on intellectual property rights belonging to Zoey New York or others
  • harassing, abusing, insulting, harming, or discriminating against others
  • distributing false or misleading information
  • transmitting viruses or harmful code
  • collecting or tracking personal information without authorization
  • engaging in spam, phishing, scraping, or similar practices
  • using the Website for offensive or unethical purposes
  • interfering with the security features of the Website or its services

Access may be restricted for anyone who violates these rules.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We cannot guarantee that the Website or its services will operate continuously, securely, or without errors.

We do not warrant that results obtained from using the Service will always be reliable or accurate.

From time to time, the Website or services may be suspended or discontinued without prior notice.

Your use of the Website and any products purchased through it is entirely at your own risk. All services and products are provided "as is" and "as available" without warranties of any kind.

Zoey New York and its employees, partners, suppliers, and affiliates will not be liable for any direct or indirect damages, including lost profits, loss of data, or replacement costs, even if advised of the possibility of such damages. Where applicable law limits liability exclusions, the minimum permitted level of liability will apply.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Zoey New York, including its affiliates, partners, employees, and agents, from any claim, demand, or expense arising from your breach of these Terms or violation of applicable laws or third-party rights.

SECTION 15 – SEVERABILITY

If any part of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law, while the remaining provisions will remain valid and enforceable.

SECTION 16 – TERMINATION

Any obligations or liabilities incurred before termination will remain in effect after termination of this Agreement.

You may terminate this agreement at any time by discontinuing use of the Website.

If you violate these Terms, we may terminate your access immediately without notice. Outstanding obligations before termination will remain valid.

SECTION 17 – COMPLETE AGREEMENT

Our failure to enforce any part of these Terms does not constitute a waiver of that right.

These Terms, along with any policies referenced on the Website, represent the complete agreement between you and Zoey New York and replace any previous agreements or understandings.

Any ambiguities in interpretation will not be interpreted against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms and any related agreements shall be governed by the laws of United Sates.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The latest version of these Terms will always be accessible on this page.

Zoey New York may revise or update these Terms by publishing changes on the Website. It is your responsibility to review them periodically. Continued use of the Website after updates means you accept the revised Terms.

SECTION 20 – RETURNS AND REFUNDS

At Zoey New York, we want you to feel confident every time you shop with us. Fashion should be exciting, and if something isn’t quite right with your order, we’re here to help. Our return and refund process is designed to be simple and transparent so you can shop knowing you have options.

Return Window

You have 60 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Unused and unworn
  • In original condition
  • Include all original packaging

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To begin a return, please contact our support team at info@zoey-newyork.com and include your order number in the message. Our team will guide you through the next steps and provide return instructions.

Return Shipping

Customers are responsible for the cost of return shipping.

For your protection, we recommend using a trackable shipping service. This helps ensure the returned item arrives safely and allows you to monitor the shipment during transit.

Exchanges

If you would like a different size, color, or item, exchanges are available upon request. Simply mention that you prefer an exchange when contacting our team, and we will assist you with the process.

Refund Processing

Once your returned item is received and inspected, your refund will be processed within 7 business days.

After the refund is issued, your bank or payment provider may require additional time to complete the transaction and reflect the funds in your account.

No Restocking Fees

Zoey New York does not charge restocking fees for returned items.

Need Assistance?

If you have questions about your return, refund status, or exchange request, our team is happy to assist you. Please contact us anytime at info@zoey-newyork.com. We’re here to make your experience with Zoey New York smooth, supportive, and enjoyable.


SECTION 21 – CONTACT INFORMATION

For questions, feedback, or support, please contact us:

Company name: Zoey New York
Address: 1525 Melvin St, Tallahassee, FL 32301, USA
Email: info@zoey-newyork.com

Stay inspired by the latest looks and updates from @zoeynewyork.

We appreciate your support of Zoey New York, where modern style and confident self-expression meet.