Shipping policy

At Zoey New York, we want the excitement of choosing a new outfit to continue all the way through delivery. Every order is handled with care so your fashion finds arrive safely and without confusion along the way. Our goal is to make shipping straightforward and dependable so you always know what to expect.

We currently deliver within United Sates. Each order is carefully prepared before it leaves our facility to ensure your items arrive in excellent condition.

Shipping Timeline

To keep things clear and predictable, our delivery process follows a consistent schedule:

• Processing time: Orders are prepared and packed within 1–2 business days before shipment.
• Transit time: Delivery usually takes 3–7 business days once the package has been shipped.
• Total delivery time: Most customers receive their order within 4–9 business days from the time the order is placed.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles), Monday through Saturday. Orders placed after this time will begin processing on the next business day.

Tracking Your Order

As soon as your order ships, you will receive a confirmation email containing your tracking details. This allows you to follow your package from dispatch to delivery and stay informed about its progress.

Delivery Delays

We do our best to keep every shipment on schedule. However, occasional delays may happen during high-volume periods or due to circumstances outside our control, such as severe weather or logistical disruptions. If a delay occurs, we will keep you informed so you always know the status of your order.

Need Help?

If you have any questions about shipping or would like an update on your delivery, our support team is here to assist you. Please contact us at info@zoey-newyork.com and we will be happy to help.