Do you offer free shipping?
Yes. Every order includes free shipping. There are no minimum purchase requirements and no extra conditions. We believe receiving your order should be simple and worry free.

What is Zoey New York?
Discover fashion designed for confident everyday living, blending modern New York inspiration with versatile pieces that make effortless city style part of your daily wardrobe.

How long does delivery take?
Orders are processed within 1–2 business days before shipping. Standard delivery usually takes 3–7 business days, Monday through Saturday. In most cases, your order will arrive within 4–9 business days. Once your package ships, you’ll receive a tracking link so you can follow its journey.

What payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. All payments are processed securely using SSL encryption to keep your information protected.

Do you ship internationally?
At the moment, we ship only within United Sates. Our priority is providing a smooth and reliable experience for customers locally. If we expand to other regions in the future, we’ll make sure to share the news with our community.

Can I update or cancel my order?
If your order has not yet been shipped, there may still be time to adjust or cancel it. Please contact us as soon as possible after placing your order, and we will do our best to assist.

What is your return policy?
If something isn’t quite right, you have 60 days from the delivery date to request a return. Simply email us at info@zoey-newyork.com and our team will guide you through the return process.

Do you accept exchanges?
Yes. If you would prefer a different size, color, or item, contact us at info@zoey-newyork.com and we will help arrange an exchange.

How long do refunds take?
After we receive and inspect your returned item, refunds are typically processed within 7 business days. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

Is my personal and payment information safe?
Yes. Protecting your privacy and financial information is very important to us. Zoey New York never stores sensitive payment details, and all transactions are handled through secure encrypted systems.

What should I do if my order hasn’t arrived?
First, check the tracking link included in your shipping confirmation email. If more than 7 business days have passed since shipment and your order still hasn’t arrived, please contact us at info@zoey-newyork.com and we’ll look into it for you.

Still need help?
Our team is always happy to assist. If you have any questions, just send us an email at info@zoey-newyork.com and we’ll get back to you as soon as possible.